Please check your Spam or Bulk E-Mail folder just in case the confirmation email got delivered there instead of your inbox. If you continue to encounter issues with your order or notifications please contact our customer service at: firstname.lastname@example.org.
Unfortunately, we are unable to make changes (including cancellations) to orders after they have been submitted. If you would like to initiate a return or exchange, please visit our returns/exchange section of the FAQs or email email@example.com.
Feel free to reach out to us at any time by email; firstname.lastname@example.org. We typically reply in 24-48 hours if you sent an email during business days, if you sent an email during the weekend the reply can take a day longer.
If you suspect you might have purchased a counterfeit (fake) grinder or any other The Bulldog product, you may forward a picture to us to confirm authenticity or compare your grinder against the grinders in our webshop.
All the payments are done in Euro.
If you’ve had a debit or check card payment declined and you have enough money in your account to cover the payment, there are several conditions that can prevent your payment from going through:
We understand your concerns about the security of your personal and credit card information on the Web, which is why we guarantee your security 100%. Thawte Web Security Solutions protects you and your credit card information every time you shop at The Bulldog, you are shopping on a secure server that encrypts all of your personal information, including name, address, phone number and credit card number. To protect you and your credit card information, we use Secure Sockets Layer (SSL) technology, which is the industry standard and among the best software available today for secure commerce transactions with a certificate from Thawte. Encryption ensures that no one can access or use your personal information!
We apply a minimum order of € 15,00 on all orders. Shop wise, because shipping costs are excluded.
Netherlands € 6,50 / free shipping for orders over € 50
Europe (EU) € 9,50 / free shipping for orders over € 100
Rest Europe (non EU) € 12,50 / free shipping for orders over € 150
UK € 12,50 / no free shipping / extra charge 20% for Import Duty
Rest of the world € 24,50 / free shipping for orders over € 150
The receiver of the package is liable to pay any inbound duties, taxes and fees which your local customs authority deems appropriate. Only when the receiver is located in the UK, The Bulldog will charge 20% import duties at the point of sale.
Any necessary permits and / or permission from the various authorities are at your own expense and risk.
For more information regarding your country’s custom policies please always contact your local customs office.
We use different parcel couriers depending on the destination of a shipment. We ship via PostNL, KDZ Express, GLS, UPS, and DHL.
All orders will arrive padded and well-protected in sealed plain box(es) or padded envelope(s). Our staff is trained to handle all products with the utmost care, ceramics will be double checked for chips and given extra protection with bubble-wrap before going out for delivery.
There is no outside reference or marking of The Bulldog, we use the name Leidseplein In-en Verkoop B.V. as sender and not The Bulldog.
Orders are processed on Monday, Wednesday and Friday. Orders placed on Saturday or Sunday will be processed on Monday. We do not ship on national holidays.
Benelux & Germany:1-3 business days.
Europe: 3-6 business days.
Rest of the world: 6-10 business days.
To track your order, please use the Track & Trace link in your confirmation email.
We do not ship to following countries because we have found that too many times shipments get lost at customs and/or the amount of import documentation and/or exuberant cost of shipping and duties. We are sorry to have to take these measures but truly hope for your understanding.
Afghanistan, Brazil, Central African Republic (CF), Chile, China, People’s Republic Of (CN), Cocos (Keeling) Islands, Comoros, Cuba, Equatorial Guinea (GQ), Falklands, Guinea Bissau (GW), Heard Island And McDonald Islands, Iran (IR), Iraq (IR), Johnston Island,Kiribati, North Korea, Mayotte Island, Myanmar (MM), Nauru, Niue, Russia (RU), Uzbekistan, Rwanda(RU), Saint Pierre Et Miquelon, Sao Tome & Principe, Saudi Arabia, Sierra Leone (SL), Solomon Islands, Somalia (SO), St. Helena (S. Atlantic), Sudan (SD), Svalbard And Jan Mayen, Syria (SY), Tajikistan, Timor-leste, Tokelau Islands, Turkmenistan, Republic Of (TM), Tuvalu, Wake Islands Wallis And Futuna
When the receiver is located in the UK, The Bulldog will charge 20% import duties at the point of sale. You will see this extra charge in the shipping costs calculation.
Only items purchased on the official thebulldog.com/shop/ website can be returned within 30 days after receiving your order. All of our products (excluding sale items) can be returned as long as they have not been used and are in their original state and package material. Remember to use protective packaging for all breakable items. We do not accept returns for items purchased in a physical The Bulldog Brand store or from other websites.
We do not offer exchange. If you prefer a different size or colour, follow our return guide and place a new order with the correct size via our website.
To initiate a return, please email costumer service: email@example.com and you will be issued a return form. This return form needs to be included in your return package.
Please sent all returns to:
Leidseplein In- en Verkoop B.V.
1014 BC Amsterdam